.What To Expect As a Store Manager at Tesla you are a seasoned and charismatic retail leader, responsible for overseeing and driving sales and delivery operations at your location.
In this role, you will be responsible for leading the overall management and sales execution, recruitment, training, and development of a dynamic store team.
Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members' growth and development.
You are a hands-on coach with a strong business acumen.
You seek constant improvement of performance and have a strong understanding of numbers and KPIs.Your job comes with a high level of autonomy that enables you to creatively develop your operation which also entails a large responsibility of self-evaluation and constantly seeking excellence.What You'll Do Business Performance and Development Ensure that the location Sales targets, KPIs, and Operational priorities are communicated to the team and subsequently met or exceeded, including but not limited to sales opportunity creation, test drive scheduling, new orders, pre-delivery readiness, maximum delivery yield, and customer satisfaction scores.
Drive business and maximize sales through excellent customer service, deep product knowledge, and superb product presentation and promotion.
Lead the planning, implementation and follow up of store events / sales networking activities.
Seek out, review, and analyze performance data to translate numbers and establish the best strategy/ action plans; communicate these regularly to the location staff.
Proactively discover new business opportunities and partner with the business sales leaders as needed to highlight any commercial opportunities that may arise.
Operational Excellence Ensure that processes and best practices are well understood, implemented, and followed at your location.
Partner with relevant stakeholders to set up and facilitate delivery operations (Service and Operations teams, etc.).
Drive continuous improvements to facilitate exceptional team output and customer service including designing innovative solutions to problems at your location.
Champion efficiency, productivity, quality, and overall excellence in all of your actions and decisions.
Take responsibility for implementing EHS and safety requirements in your location.
Manage facilities and closely follow up on dedicated costs and budgets (store supplies, location works, contractors, etc.).
Maintain a strong overview of processes and resources.
Establish close cooperation with all business stakeholders, internally and externally.
Support the local team in the execution of their activities and other business needs.
Customer Experience Guide and coach employees towards providing a best in class customer experience at all times