.The OpportunityPUIG is looking for a Store Manager to join our team, reporting to the Regional Sell Through Manager. The Store Manager is of utmost importance to achieve the commercial objectives assigned to the store.He / she is a professional in the beauty / fashion industry and a sales expert who has the ability to foster brand loyalty among clients in the high-end / luxury sector and in particular local clients, being able to influence different communities.He / she represents the Company and is a proactive sales professional who operates in accordance with established unit policies and aims to recruit and manage the store team and ensure the store operates efficiently.What you'll get to doSALES :Is constantly up to date on market trends and is a contact person for customers and colleagues.Represents the image of the company in terms of reputation and ensures that staff are also recruited accordingly.Ensures excellent customer reception and monitors sales to ensure customer satisfaction and that quality standards required by the brand are maintained.Ensures efficient management and problem solving for all sensitive cases and for any complaints that may arise during the sales process.Oversees all customer service activities by monitoring task completion and quality of customer contact to proactively increase shop traffic and customer retention.Actively participates in sales and achievement of targets.PUBLIC RELATIONS :In collaboration with the local marketing teams, gathers all relevant information useful for better market knowledgeScouting corporate clients, if applicable, and establishing collaborations in compliance with company policies.SHOP TEAM :Supports his / her supervisor and the People Team in the scouting and selection process for new employees.Creates a work team that coordinates activities to ensure team members are always engaged and well equipped to perform their duties.Acts as a role model for the team by using his / her knowledge of the company's values and policies and demonstrating a strong commitment to the company.Provides professional development and training to staff by constantly encouraging them to stay current in the fashion and beauty industry.Assists in resolving conflicts within the shop team.Sets desired quantitative and qualitative targets and ensures they are met by analysing results, reviewing monthly activities and conducting annual appraisals.Keeps staff informed of shop performance at all times using the necessary tools.Ensures that internal procedures are followed.Takes care of administrative and accounting tasks.Ensures enforcement of labour laws and sales regulations with the support of head office or local support structure.Takes all necessary measures to ensure the safety of the team and customers.PRODUCT & VISUAL SET -UP :Knows market trends and key competitors.Has extensive knowledge of merchandise in all product categories
