.We are looking for a Store Manager for our Barcelona boutique Contract type: permanent contract 100% Location: Barcelona Starting date: ASAP Overview and purpose of role: As a Store Manager at Christian Louboutin, your role is to be responsible for the overall management of the store, staff, merchandise and customer service.
The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.
Key Responsibilities of the role: Sales and Customer Management Proposing and implementing action plans to develop sales for each product category.
Ensuring the achievement of business goals and strategic projects.
Ensuring the implementation and development of initiatives which develop further the clientele database of the store.
People Management and Development Managing store staff with the help of the Management and the Human Resources Department.
Ensuring the development of motivation, sense of belonging and business involvement of the team.
Training Sales Advisors on new collections and on selling techniques.
Challenging Sales Advisors on seasonal products.
Customer Service Ensuring all associates provide the highest level of customer service.
Ensuring staff maintains constant client communication through utilizing their client books.
Managing client database and utilize information to increase sales and client contact.
Resolving all client problems and complaints quickly and effectively.
Store Management Managing HR administration (planning, absences etc.).
Ensuring daily and weekly reporting.
Solving client litigations.
Performing back office activities such as data entry, inter shop movements, product delivery, daily closures etc.
Store Image Management Ensuring correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed, through a close cooperation with the Visual Display Team.
Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy.
Supporting the products presentation to the highest standards.
Store Operation Management Ensuring an economical and operational effective management of the store, in compliance with internal policies and procedures.
Ensuring an adequate integration and optimization between front and back-office, by guaranteeing appropriate store resources coverage, and supervising logistics and stock management.
Ensuring maintenance of inventory accuracy, in line with brand policies and procedures.
Following-up of daily sales reporting.
Controlling product quality (management of the defectives and the repairs)