Station Manager Valencia Aeropuerto -

Descripción del empleoYour mission is to direct and manage the airport office in Palma de Mallorca and to achieve the profitability and productivity objectives defined each year in the Budget.You will lead the office team, its sizing, organisation, operations, level of knowledge and experience according to systems, operational processes and customer journey.You will be responsible for the office's profit and loss account and will therefore interact proactively with the different departments of the organisation for the optimisation of revenue, fleet, capacity, commercial, etc. policies.You will ensure the implementation of different procedures associated with compliance, quality, environment and health and safety for the continuous improvement of operational efficiency and customer loyalty.You will promote the commercial potential of your team within a service-based sales culture to exceed sales targets and services to exceed sales and, at the same time, NPS targets by improving Customer Satisfaction.Sales ManagementIncrease over-the-counter sales, through quality management of both fleet and bookings to improve Ancillaries and increase Walkins' Revenue.Personnel managementProactively monitor people's performance, providing structured feedback and proposing concrete actions for improvement.Operational managementControl of the P&L; of the office to ensurea positive balance sheet at the end of the year and to improve the profitability of the office by increasing revenues and reducing expenses.#J-18808-Ljbffr