.Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet that is already "C02 light", equipped with the latest engines, and which will be increasingly "green" in the years to come (more than 1/3 electric and hybrid vehicles by 2023).Customers' satisfaction is at the heart of the Group's ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three service lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.The Group's 4 major brands are:Europcar - the European leader of car rental and light commercial vehicle rentalGoldcar - the low-cost car rental Leader in EuropeUbeeqo – one of the European leaders of round-trip car-sharing (BtoB, BtoC).Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).Your mission is to direct and manage in Pamplona and to achieve the profitability and productivity objectives defined each year in the Budget.You will lead the office team, its sizing, organisation, operations, level of knowledge and experience according to systems, operational processes and customer journey.Of knowledge and experience according to systems, operational processes and customer journey.You will be responsible for the office's profit and loss account and will therefore interact proactively with the differentproactively with different departments of the organisation for the optimisation ofrevenue, fleet, capacity, commercial, etc. policies.You will ensure the implementation of different procedures associated with compliance, quality,environment and health and safety for the continuous improvement of operational efficiency and customer loyalty.Customer loyalty.You will promote the commercial potential of your team within a service-based sales culture to exceed sales targets andservices to exceed sales and, at the same time, NPS targets by improving Customer Satisfaction.1-Sales ManagementIncrease over-the-counter sales, through quality management of both fleet and bookings to improve Ans.And bookings to improve Ancillaries and increase Walkins' Revenue.2-Personnel managementProactively monitor people's performance, providing structured feedback and proposing concrete actions to improve thestructured feedback and proposing concrete actions for improvement
