Standard It Support Specialist

Nature of tasks Service desk agent, incident agent and analyst, problem agent and analystIncident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rateFirst and second-line support: remote and on-site supportRecording & tracking incident and request informationRecording & tracking Problem informationParticipating in reconfiguration/installation of PC environmentDocumenting operational support proceduresDrafting technical content for knowledge databaseIT support specialist must be able to perform all tasks of a service desk operatorTesting and administration of applicationsLiaising with system administration and database administration for execution of administration tasksITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT SupportGeneral Highly autonomous and broadly IT skilledProblem solving skillsAnalysis And Technical Skills Very good skills in all of the MS office applicationsVery good skills with end user computers and, more specifically, Windows computersGood understanding of the main mobile devices platforms and core mobile applicationsITIL V4 Foundation CertifiedLanguage And Communication Skills Fluent in both English and French, both written and oralPart of the consultants needs to be fluent in German, both written and oral as wellKnowledge of additional official EU languages may be considered an assetVery good communication skills with diplomatic and user-oriented approachesEmpathetic and user-oriented

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