.What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference.Proteomics Field Applications Scientist - Europe As a Field Applications Scientist here at Illumina you will be responsible for all aspects of customer success. The Staff Field Applications Scientist partners with internal and external stakeholders to provide and support implementation, training, troubleshooting and complaint resolution of Illumina's portfolio.Within the role, you will be expected to provide second-level support to front-line colleagues, serve as a scientific expert in pre- and post-sales activities across Europe and build and maintain strong relationships with different stakeholders across multiple cross-functioning teams within the organization.The position will be based within one of our Europe locations; we are open to the following locations for the role: UK, Germany, Austria, France, Italy, Spain, The Netherlands, Belgium and the Nordics.It is essential to have a valid driving license, with the flexibility to travel up to 60%. Fluent English language skills are essential with an additional European language being highly preferred.Responsibilities: Pre-sales activities support, including consultation on complex lab and experimental design, workflow implementation and data analysis and storage.Partner with Commercial sales stakeholders to develop and execute strategic plans for winning new business, expanding current customer install base and ensuring customer and business success through consulting, workshops, presentations, demonstrations, and seminars.Manage complex, large-scale customer workflow implementations/installations and assist with customer onboarding.Conduct on-site/virtual customer trainings for Illumina portfolio in area of expertise (Proteomics).Ability to manage high-priority projects and responsibilities to drive overall departmental goals.Responsible for customer relationship management, understanding customer goals, setting appropriate product and performance expectations and utilizes intelligence regarding competitive intel to remove barriers and identify new sales opportunities.Support Illumina in making our customers the heroes.Support internal stakeholders as subject matter expert to resolve customer complaints related to the Proteomics workflow.Assist in customer elevations and utilize appropriate internal resources to resolve customer issue and manage customer expectations
