.Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job DescriptionWe seek a highly skilled and experienced Engineer for our Engineering team. You will be at the forefront of ensuring the seamless operation and scalability of our services. Your expertise will contribute significantly to the reliability and efficiency of our platforms, influencing both our product and engineering practices in site reliability engineering ensuring high system availability, scalability, and performance.*Please note that this role is hybrid (2 days per week in the office)Responsibilities:Develop and maintain tools and automation systems for deployment, monitoring, alerting, and incident response to reduce manual interventions and improve the efficiency of our operations.Collaborate closely with software engineering teams to understand product requirements and provide technical guidance for infrastructure design and support scalable, durable, and reliable services.Participate in incident handling, investigating, and resolving production incidents to minimize impact and ensure system stability.Lead incident response and post-mortem analysis to prevent future outages and improve response strategies.Perform capacity planning and optimization to ensure the platform meets performance and scalability targets.Conduct regular system and performance analysis, identify improvement areas and implement solutions to enhance efficiency and stability.Troubleshoot and resolve complex system issues, including performance bottlenecks, network connectivity problems, and infrastructure failures.Implement and maintain security best practices throughout the platform, ensuring compliance with industry standards and regulations.Advocate for SRE best practices across the organization and contribute to setting service level objectives (SLOs) and service level indicators (SLIs).Mentor junior SRE team members and contribute to team growth and skill development.Participate in on-call rotations to provide support for the production environment, responding to and resolving incidents promptly.Qualifications5+ years of relevant work experience as a Platform Engineer, SRE, or similar role, implementing operational processes and tools, managing environments, and large-scale cloud application environments.Strong knowledge of system architecture and networking concepts, specifically designing scalable and fault-tolerant systems