.Sr. UX Content Designer, Order Management - Spain RemoteDate: Aug 28, 2024Location: Barcelona, B, ES, 08019Company: VistaWho we areVista is the go-to partner for millions of small businesses who need to promote themselves effectively in the modern age. With tools that empower brands to create their unique identity and expert design support when they need inspiration, we provide a range of digital and print services at every stage of their journey. To help customers bring their visions to life, we need UX professionals skilled at crafting the right features and experiences - that's where you come in.What we valueUser-centred design principles are pivotal to everything we do. Our UX designers are encouraged to:Deliver unparalleled value to customers while delivering on business goalsConsider and connect every touch point across the customer journeyBring curiosity and broad thinking to opportunities before narrowing on a solutionBe data-driven and run smart experiments to gain insightsChallenge project directions and make bold decisionsCollaborate across different multi-disciplinary teams and time zonesWhat you'll do:Our Order Management domain is responsible for core transactional site experiences, including shopping cart and checkout, payments, orders and shipping, and subscriptions for digital products such as website designs. By understanding the needs of Vista teams, customers and internal users, you'll help improve all customer-facing workstreams within the domain as well as its connected experiences. You'll help us work towards our goals by improving the usability, accessibility, intuitiveness, and localization of our website, email, and SMS communications. This is a rare opportunity to influence a hugely ambitious transformation and help shape our content quality for years to come!Responsibilities include:Observe the current user experience to understand where customers need assistanceTake a hands-on approach at every stage of the design process – from discovery through to design execution and iteration – to bring ideas to life through user flows, wireframes, and prototypesAdvocate for using high-frequency, plain language to build conversational experiences and intuitive interfacesUnderstand and define how Vista's tone changes across different interactionsIdentify opportunities to improve content structure and language consistency across end-to-end experiencesPartner with data, consumer insights, and UX research partners for foundational guidance on product direction and new concept testingContribute constructively to design reviews and content scriptsDefine content concepts across various product, service, and interaction contextsDemonstrate a passion for the craft of writing and build interest and passion for clear, polished language and messaging across our platformsThe position is remote-first, but we have many collaboration spaces across the globe