SENIOR TECHNICAL PROJECT MANAGER
Madrid, Spain (MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN) About Tillster
Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.
About the Role Tillster seeks a Senior Technical Project Manager to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation. You will liaise with internal program/project executive sponsors, and other stakeholders.
To be successful in this role, you will demonstrate 5+ years' experience in a technical, software engineering-centric, program/project lead role. You are self-disciplined, highly self-motivated, communicative, precise, and factual, demonstrate adherence to commitments, and appreciate responsibility and accountability. You are personable, demonstrating commitment to best practices and customer satisfaction.
What You'll Do Work with some of our biggest clients in Spain.Build a project plan that gets clients live and to market as fast and with the highest quality possible.Create clear communication and definition of what has been promised to the customer, the timeline, and outcomes expected.Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes).Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions.Conduct daily project stand-up meetings, collect and disseminate information to functional teams and stakeholders.Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to plan.Own and be accountable for accurate and timely project planning, management, coordination, tracking, and reporting.Track open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution.Anticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plans.Identify cross-functional dependencies, track, and report on their progress.Document and communicate status, issues, and risks in a timely manner to stakeholders and senior management.Ensure that appropriate documents exist and are broadly communicated to drive shared vision among the project teams.Create clearly understandable and actionable success criteria, objectives, and requirements and communicate them to the team.Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.Client engagement duties as required or directed.About You Bachelor's degree in Computer Science, Engineering, or closely related field.Minimum 4+ years' experience in a technical project lead role.Success working in an Agile/SCRUM environment required.Must have experience in Engineering and IT computer systems.Knowledge of Kiosk and POS systems a plus.Demonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutions.Excellent communication and influencing skills; demonstrated success building buy-in.Technical and technological aptitude – comfort and confidence understanding and discussing architectural concepts.Flexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunities.Strong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.Eagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goals.Bilingual highly preferred, English and Spanish.The Interview Process Recruiter interview with a Talent Acquisition Specialist.Interview with Project Team.Final interview with our Head of Kiosks.Making a Difference in the Tillster Way Our mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer.
Pay and Benefits (Spain) Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee's cost.Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date.Vacation: Based on Spain Labor Laws.Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.Tillster is proudly an Equal Opportunity Employer Principals only – no Agencies or calls please
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