.A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships, we'll always find EMPATHYWHAT IS YOUR ROLEThis position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The Technical Support Representative work environment is focused on providing support to customers, partners and colleagues in a fast-paced environment.A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs, and delivers the highest level of client satisfaction.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.WHAT WILL YOU DOProvide technical support to customers via phone, email, and chatRespond to customer inquiries and alerts in a timely and professional manner in accordance with the agreed SLAsDiagnose, address, and resolve technical issues efficiently and accuratelyEscalate complex issues to higher-level supportKeep up to date with ever-changing technologies, including adapting quickly to process changesParticipate in training sessions to enhance technical skills and knowledgeKnowledge-sharing sessions with the team and assist in training new team membersGain a deep understanding of the client's products and servicesRespond promptly to customer service inquiries or questions to ensure satisfactionCollaborate with and support team members when assistance is neededTake on additional tasks or responsibilities when required to meet team objectivesYOU HAVE..