Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows
Qualifications To be successful in this role you have:
5+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Willingness to travel
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