.Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Description: Professional Services Senior Project Manager Job Title: Professional Services Senior Project Manager Department & Team: Customer Success & Services - Professional Services IberiaLocation: Madrid (Flexible)Summary: The Professional Services Senior Project Manager for Iberia is a vital member of the local account team. It requires a deep understanding of the client's business, establishing key long-term relationships and building inroads into the account to increase the Genesys footprint within the organization. In this role, you will be managing the day-to-day operations of key customer projects, with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. You will be the primary interface with the customer, managing the project's schedule, scope, budget, people, risks and issues. You will also manage all the projects' financial aspects, including forecasting and revenue recognition, and you will identify and convert new opportunities. This role also includes the implementation of the Professional Services Business Development Strategy, actively identifying new opportunities and building pipeline, maintaining key relationships and negotiating and closing business deals. Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem, and as Project lead, you will be at the forefront. Key Responsibilities:Lead the project management of critical, large, and complex solution engagements, ensuring customer satisfaction.Oversee all aspects of project delivery, from scheduling and risk management to scope documentation and resource allocation.Champion change management processes to drive successful project outcomes.Adhere to established Professional Services operational processes and guidelines for consistent excellence.Keep engagements on track, within budget, and aligned with strategic objectives
