Sr. Ps Project Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Description: Professional Services Senior Project ManagerJob Title: Professional Services Senior Project ManagerDepartment & Team: Customer Success & Services - Professional Services IberiaLocation: Madrid (Flexible)Summary:The Professional Services Senior Project Manager for Iberia is a vital member of the local account team. It requires a deep understanding of the client's business, establishing key long-term relationships and building inroads into the account to increase the Genesys footprint within the organization.In this role, you will be managing the day-to-day operations of key customer projects, with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. You will be the primary interface with the customer, managing the project's schedule, scope, budget, people, risks and issues. You will also manage all the projects' financial aspects, including forecasting and revenue recognition, and you will identify and convert new opportunities.This role also includes the implementation of the Professional Services Business Development Strategy, actively identifying new opportunities and building pipeline, maintaining key relationships and negotiating and closing business deals .Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem, and as Project lead, you will be at the forefront.Key Responsibilities:Lead the project management of critical, large, and complex solution engagements, ensuring customer satisfaction.Oversee all aspects of project delivery, from scheduling and risk management to scope documentation and resource allocation.Champion change management processes to drive successful project outcomes.Adhere to established Professional Services operational processes and guidelines for consistent excellence.Keep engagements on track, within budget, and aligned with strategic objectives.Collaborate closely with Account Executives, Customer Success, and Professional Service leadership to deliver exceptional results.Proactively pursue sales leads and foster robust business relationships.Actively contribute to the growth of the professional services and subscription businesses, generating a pipeline of service orders to meet financial targets.Cultivate quality relationships with clients, partners, and third-party providers.Drive incremental service bookings and revenue through compelling presentations and proposals.Achieve profitability goals through the delivery of high-quality solutions and efficient services.8+ years of relevant experience in the IT industry, preferably within Contact Centre, Telecommunications, or CRM.Demonstrated IT Project Management expertise, including budgeting for complex solutions.Bachelor's degree in Engineering, Economics, Management, or equivalent.Proficiency in at least one industry segment (e.g., Telecommunications) and familiarity with computer architecture, project management methodologies, and customer and Professional Services.Comprehensive understanding of the Contact Centre Market.Strong initiative, problem-solving abilities, relationship-building skills, and team development acumen.Proven ability to work autonomously and thrive under pressure, both independently and collaboratively.Participation in services' sales cycles (estimating, presenting, quoting, closing deals)Excellent presentation skills, with fluency in English and Spanish (Portuguese proficiency is a plus).Proficiency in MS Office, MS Project, or similar tools.Willingness to travel occasionally, mostly within the Iberia region ( Project Management Certification (e.g., Prince2, PMI PMP).Experience with Cloud and AI solutions.Genesys Cloud Professional Certification.Exposure to Genesys technical solutions, with the ability to discuss simple solutions confidently.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit  www.genesys.com .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to ******. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Join our Talent Community If you are interested in applying at Genesys but don't see an open role you'd like to apply for, click Get Started. You can enter your name and email address and attach your resume or CV.Employee Referral If a Genesys employee referred you, please use the link they sent you to apply.About Genesys Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com .Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.#J-18808-Ljbffr