Minimum Requirements:
Must have a Bachelor's degree
Must have experience in Program and Project Management
Must have experience managing senior stakeholders to influence key decisions
Must have experience managing complex negotiations
Must show evidence of data analysis
Must have a demonstrable track record of delivering results
Must have experience in Supply Chain / Procurement
Job Summary:
The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We focus on building solutions that enable business customers to rethink current strategies, tools, and processes for purchasing and innovate to be fit for the future. Our customers include individual professionals, small businesses, and large institutions. Our business customers have different needs than Amazon retail/consumer customers, and we reinvent everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.
Key Job Responsibilities:
Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end-user experiences, reduce costs, and accelerate organization performance.
Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions.
Define requirements and scope program for utilizing AB solutions.
Oversee program execution including personnel assignment, project scheduling, and timely delivery.
Provide timely, clear, concise, and complete communications to customer and Amazon Business Leadership.
Assess program risks, anticipate challenges, and provide escalation management when necessary.
Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption.
Meet or exceed targets for customer and/or feature spend adoption.
Relay market needs and requirements back to internal Amazon teams including Product Management, Technical, and Category Management teams.
A Day in the Life:
Start the day with an Account Manager connect, whose customer project you have been assigned, aligning on the project approach and kick-off date. Your next call is cXML invoice testing with a customer about to go live - you work through testing scenarios with the Systems Integrations team then agree on a go-live date. Over lunch, you conduct a Webinar for 200 users launched this week, taking time to troubleshoot onboarding issues and then follow with a US team call on a shared internal project. You close with a Financial Force Resource Planner update, correctly forecasting available bandwidth.
Additional Requirements:
Knowledge of procurement and source to pay processes and solutions.
Strong services delivery or customer success management experience, B2B industry preferred.
Experience developing implementation delivery methodologies.
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