Job Overview:At CloudBlue, our Senior Commerce Platform Specialists play a vital role in the operations, maintenance, tooling, automation and optimization of our Commerce Platform. You will be focused on providing a stable platform to our customers and delivery teams and help our customers to leverage its full functionality to grow and scale their subscription-based business. Your expertise in commerce technology, coupled with your ability to translate complex business needs into practical, scalable solutions, is key to driving success.Collaboration with our talented, multi-disciplinary team and knowledge sharing are essential to achieving the best results. This is a high-impact role that involves a mix of technical responsibilities, customer interaction, and strategic project contributions.Key Responsibilities:Platform Operations: Execute platform operational tasks such as monitoring, capacity management, and performance tuning to ensure optimal service delivery.Platform Maintenance: Participate in platform/components updates roll out planning/delivering, enabling new functionality and technology transitions.Troubleshooting & Problem Solving: Investigate and troubleshoot technical issues, identify root causes, and implement appropriate solutions.Partner Support: Provide L2 global customer support via tickets for platform wide issues, ensuring prompt and effective resolution of technical and operational queries.Continuous Improvement: Challenge and optimize the existing platform architecture, foresee upcoming challenges, and address performance and scalability bottlenecks.Automation & Efficiency: Automate recurring tasks using APIs, scripts, and other tools to improve operational efficiency.Documentation & Standards: Develop and maintain comprehensive documentation, including investigation steps, solutions, and project designs. Adhere to defined standards for quality and customer satisfaction.Collaboration & Teamwork: Work closely with internal teams, provide input in project design and planning phases, and participate in knowledge-sharing activities.Training & Development: Provide training to internal teams, contributing to the development of standardized and non-standardized training materials.Roadmap Contribution: Help drive the roadmap for in-house developments such as automation tools, reporting engines, and other key integrations.Required Skills and Qualifications:Technical Expertise: Deep knowledge of modern commerce architectures and platforms, preferably with experience in technical hands-on roles.Analytical Thinking: Ability to think process-based and analytically, solving complex issues methodically.Communication: Strong communication skills, with the ability to work independently and manage relationships with partners effectively.Quality Focus: Commitment to delivering high-quality results and driving continuous improvement across operations.Team Player: A collaborative mindset, open to working closely with multi-disciplinary teams to achieve common goals.Process & Automation: Experience with APIs, scripting, and automating operational tasks is preferred.Problem Solving: Proven ability to troubleshoot, resolve technical issues, and provide scalable solutions.Time Management: Ability to manage time effectively, balancing priorities, and delivering prompt updates and feedback.Documentation & Planning: Strong skills in creating detailed documentation, realistic project plans, and technical design specifications.Training: Experience in delivering technical training and developing learning materials for both customers and internal teams.Preferred Qualifications:Prior experience working in a commerce platform or SaaS environment.Experience with automation (e.g. Python, Terraform, PostgreSQL, PHP) and optimizing platform operations.Familiarity with troubleshooting complex technical issues and implementing best practices.Certification in relevant technologies or platforms (e.g. Kubernetes, AWS, PostgreSQL) is a plus.Why Join CloudBlue?At CloudBlue, you will be part of an innovative team that strives for excellence in everything we do. We offer a collaborative environment that encourages professional growth, continuous learning, and the opportunity to work on impactful projects. If you are entrepreneurial, ambitious, and looking to be part of a cutting-edge platform team, we would love to hear from you.
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