Job ID: 2840769 | Amazon.com Services LLCSince its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the first-ever video doorbell to the award-winning DIY Ring Alarm system, Ring's smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you're always home.We are looking for a Senior Technical Product Manager at Ring. The role will be a part of the eCommerce & Customer Engagement team. The team powers Ring's direct-to-consumer (DTC) selling programs and customer engagement initiatives. These products and services include Ring.com in the US and for other marketplaces, our 24/7 storefront; recommendations and personalization powered by LLMs, generative AI, and machine learning; Ring Help; and centralized MarTech communications tools. Our charter is to deliver exceptional digital experiences to current and future neighbors across the customer lifecycle.This role is high visibility given the strategic importance of the products/services under its purview. The role will work cross-functionally: with other technical product managers, marketing, technical program managers, software development engineers and managers, analytics, Legal, Finance, etc.Key Job ResponsibilitiesThe Sr. Product Manager - Tech will own the vision and strategy for Ring's Advertising tech (AdTech). This role will partner with multiple teams across marketing and eCommerce to deliver new experiences and tech to drive customer growth.Key responsibilities include:Define creative, high-quality roadmaps based on team strategy and visionDevelop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and applicationManage prioritization and trade-offs among customer experience, performance and operational support loadWork closely with engineering, design, data science, and program management in an agile environment to deliver products and servicesDrive product roadmap creation including working with operations, executive team, and other team membersProactively identify and resolve strategic issues to help the team meet strategic, financial, and technical goalsInterface and partner with all levels of the Ring and Amazon business.BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience owning/driving roadmap strategy and definition- Experience managing technical products or online servicesPREFERRED QUALIFICATIONS- Master's degree- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- 5+ years of end to end product delivery experience- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making- Experience in building and driving adoption of new tools- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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