.Job Title: Sr Manager Delivery ManagementLocation: Madrid, Community of Madrid, ESReq ID: 59575Job Family: SalesSabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs of our airline, hotel and travel agency customers.Join our journey!In addition, Sabre Corporation launched SABRE VIRTUAL PAYMENTS, an innovative payments hub designed to maximize value from every transaction. Sabre Virtual Payments allows our clients to pay anyone, anywhere and integrates seamlessly into their current workflows with the goal to change how travel payments is today to the benefit of more customers.ROLE AND RESPONSIBILITIESThe Head of Virtual Payments Operation role will be leading our Operations team focused on executing the pre-sales, onboarding, implementation, activation and customer success teams. You will work with internal and external teams to ensure our customers get the best service, projects are delivered on time and our processes are in a continuously improving mode. You will have a customer centric mindset to bring additional value or simplification to the customers while accelerating the Sales to Cash flow.WHAT WILL YOU ACHIEVE?You will be responsible for the areas of onboarding, implementation and activation teams to deliver projects in a timely and cost-effective manner.You will lead the customer success team to ensure the best service to customers, build trust and transparency with customers that will help create long-lasting relationships with them.Re-Define the KPIs and tracking of operations area to ensure top management can clearly see the status of all customers and work on improvements to enhance KPIs. Report these KPIs to the Virtual Payments top management.Lead the definition and creation of training materials for customers and internal teams and stakeholders in the regions.Coordinate efforts with the Commercial team to have implementation team members supporting the pre-sales process.Work with financial partners to ensure the alignment between delivery and customer success teams.Act as voice of customer to request product, sales and financial partners enhancements that will increase usage of our virtual products.You will work with product and commercial team to streamline processes and identify and track areas of improvement.You will lead the work to simplify and enhance the implementation and onboarding processes to ensure time to market