About Glovo: We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia.
With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture.
We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
Your work-life opportunity: As part of the Regional Courier Operations team, you will be responsible for helping build the bridge between the Courier Acquisition & Experience strategy and the Local teams.
We are looking for someone to connect, understand, and push forward solutions to improve the pain points couriers have in each market.
You will be accountable for the results on each of our main KPIs and will work together alongside Global and Local stakeholders to design and execute the action plan required to bring our Operations to the next level, either from our office in any of ECA countries or traveling for limited periods of time to be closer to our Teams & Operations.
We are looking for a person with a positive attitude, lots of gas,
creativity to think out of the box, and passion for the work you will develop.
Be a part of a team where you will: Travel across all the countries in the region of ECA: Ukraine, Kazakhstan, Kyrgyzstan, Georgia, and Armenia (and more to come).Be responsible for Courier Acquisition: optimisation of lead generation channels, onboarding excellence, newbies quality, and retention boosting.Understand and adapt the Glover Experience strategy for each of the different countries in the region.Propose, track, and consolidate new ideas to improve the Glovers experience by being obsessed with Glovo's KPIs.
Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking.Be able to create full communication strategies with clear KPIs and objectives to track, motivate local teams to execute this, and help them with content, channels, targets, and material for the riders/glovers.Have analytical skills and be able to manage Looker/Excel/Google spreadsheets to develop several actions to implement operational pillars.Create postmortem documents to analyze the results of each project and be able to easily replicate them in the rest of the countries.Analyze market insights from focus groups, surveys, and interviews.Report directly to the Regional Courier Operations Manager and Global GX; and align with them the action plan for each of their markets.Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference. You have: Bachelor in Engineering, Project Management, any technological or economics domain.Passionate about analytics: you enjoy deep diving into problems to find the root cause.Problem-solving skills: no problem is too small or too big.Excel proficiency.Knowledge in SQL would be an advantage.Knowledge of visualization tools like Tableau, Looker & Qlikview.Exceptional verbal and written communication skills (English is a must and Russian is highly valued).Proactive, organized, and obsessed with details.An empathetic, inclusive, and curious attitude. Experience our Glovo Life benefits: Enticing equity plan (if applicable).Top-notch private health insurance.Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!Discounted gym memberships.Flexible time off (take the time you need) and hybrid working model (own your time).Enhanced parental leave including nursery support!Online therapy and wellbeing benefit.External learning budget. What you'll find when working at Glovo: Gas: Driven to deliver quality results quickly.Good Vibes: Bring positivity and communicate openly.Stay Humble: Self-aware and open to learning.Care: Uplift people and the planet.Glownership: Act as proud owners.High Bar: Focus on Top Performance. If you believe you match these values, we look forward to meeting you!
Wanna take a peek into what it's like to work at Glovo?
Follow us on Instagram and like us on Facebook!
#J-18808-Ljbffr