Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Senior Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service.
At Sonder You Will:
Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.
Support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
Assist market leadership with administrative tasks to keep all operations running smoothly.
Who We Look For:
Demonstrated experience working in hotels, restaurants, or customer-facing hospitality roles.
Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
Excellent problem-solving skills, with a proactive approach to addressing guest needs.
Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
Organized, hardworking, and detail-oriented; able to work effectively both independently and in a team.
Flexible schedule and open to working evenings, weekends, and holidays.
Ability to remain standing for extended periods and lift/carry items weighing up to 50 pounds.
Proficiency in languages other than English is an asset (Spanish essential).
This role requires regular access to a reliable smartphone for work purposes.
This role requires the employee to be willing and able to regularly work an overnight shift.
This role requires reliable transportation and willingness to travel between properties on a daily basis.
Benefits:
Competitive compensation.
Generous stock plan.
Medical, dental and vision insurance (where applicable).
Flexible vacation.
Wellness and volunteering days.
Annual free credits and discounts to stay in Sonders.
Workplace flexibility (for remote-specified positions only).
Equal Opportunity:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable law.
If you require reasonable accommodation in completing this application or participating in the employee selection process, please direct your inquiries to ******.
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