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Sr. Customer Solutions Manager , Technology CS - EMEA - CSM - Coverage - Spain DESCRIPTION
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex Spain customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?
Come build the future with us.
BASIC QUALIFICATIONS
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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