About Us: At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands.
As the Sr.
Customer Experience Strategist, you will help shape and influence market-relevant, innovative Customer Experience strategy and program design, optimization, and management.
The Role: As the Sr.
Customer Experience Strategist, you will be responsible for the development and implementation of customer experience strategies aimed at helping our clients achieve their business objectives while enhancing customer satisfaction and loyalty.
You have a proven track record of providing valuable expert guidance as a trusted advisor.
You are proactive in engaging with customers, solving challenges, and crafting growth strategies, whether virtually or in person, with the ability to travel as needed.
You are a problem-solver with a passion for continuous learning and innovation.
Your focus on market readiness and relevance is essential for success.
Building strong relationships comes naturally to you, and you excel at working with both internal and external teams to find creative solutions to complex problems.
A Day in The Life: Develop and implement customer experience strategies and programs that align with our clients' business objectives and drive broad customer experience and loyalty.Collaborate with clients to understand their customer journey and identify opportunities for improvement and innovation.Execute projects and lead project teams providing guidance, coaching, and support to ensure successful execution.Conduct customer research and gather insights to understand customer needs, preferences, and pain points.Use data and analytics to measure and track customer satisfaction and loyalty and identify areas for improvement.Develop and implement customer journey maps and touchpoint analysis to identify areas of improvement and optimize the customer experience.Collaborate with cross-functional teams, including marketing, sales, and operations, to ensure a seamless and consistent customer experience across all touchpoints.Implement customer closed feedback mechanisms, such as surveys and feedback loops, to gather insights and drive continuous improvement.Facilitate virtual, hybrid, and face-to-face workshops, trainings, and meetings, leading projects to success by strengthening bonds with participants.Stay up to date with leading industry trends and best practices in customer experience management and incorporate them into our client programs.Build strong relationships with clients, serving as a trusted advisor and strategic partner in their customer experience initiatives.
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