Sr. Content Reviewer with Italian, Amazon AdsJob ID: 2751718 | Amazon Czech Republic Services s.r.o.
Job summary
Become a key member of a team dedicated to the quality of advertising that, when done correctly, allows customers to discover new products they love and brands to find new customers too. Revenues generated from advertising allow us to decrease costs for our customers: save $20 when you buy a Kindle with ads customized for you. It's a win for our customers, a win for our advertisers, and a win for Amazon.
Amazon is investing heavily in building a world-class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-leading products. We are highly motivated, collaborative, and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate solid analytical & communication skills, attention to detail, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English & Italian with strong interpersonal and problem-solving skills and should be flexible with working shifts (Morning, Afternoon, Evening, and Holidays/Weekends).
Key responsibilities: Organic product Review
• Review relevance between search query and organic products based on Content Guidelines.
• Review content quality in websites, ad creative, and videos based on Content Guidelines.
• Check the relevance with quality and accuracy in detail.
• Ability to work with data and evaluate trends/patterns.
• Recommend generic patterns to be translated into rules.
• Willingness to work with sensitive issues, including but not limited to those related to adult content, religious, and philosophical issues.Training & Coaching
• Coordinating training & mentoring sessions.
• Periodical review of work of new hires (with guidance of Supervisor) and providing ongoing feedback in the initial training phase.
• Develop training material for the team and lead training and development for the team.Maintaining Updates & Documentation and Monitoring workflow
• Escalating questions/issues from the team regarding the process and cascading updates to the team.
• Give support to the training team in maintaining Training documents, Wiki pages, SOPs & any other documents.
• Preparing weekly process reports & sending these out to the different stakeholders.
• Monitoring workflow and re-assignment in the team & handling shift issues, daily standups, updates, and escalations.What we offer:
• Shift working patterns
• Unlimited contract
• 5 weeks of vacation
• Public transport reimbursement
• Multi-sport card
• Meal Vouchers
• Employee referral program bonus
• Life insurance and pension plan
• Varying local discounts e.g. for canteens, cafes, etc.
• Office with chill-out areas, relax room, and activities like football table, Play Station, VR
• Corporate events and team events
• Possible internal and/or international growth
• Appropriate training time is invested for role development
• Access to training tools and group meetings to keep updated.
This role includes rotational shift patterns (incl. morning, afternoon, evenings, and weekends).
Basic qualifications:
• Bachelor degree and/or 6 months' work experience.
• Familiarity with Excel.
• Fluency in English and Italian language. Candidate should demonstrate language proficiency in all the following: verbal, writing, reading, and comprehension.
Preferred qualifications:
• Good awareness of Italian culture and current affairs in order to identify items that are likely to be controversial to customers.
• Working knowledge of Microsoft Office Applications (Access, Excel, PowerPoint, and Word) to maintain reports and metrics. Specifically reporting tools such as Pivot Tables in Excel.
• Web search skills and knowledge of Wikipedia. (Ability to search for reference in text in a timely manner).
• Good data evaluation and mining skills.
• Familiar with internet search tools.
• Familiarity with online retail (e-commerce).
• Willingness to work with sensitive issues, including but not limited to those related to adult content, religious, and philosophical issues.
• Ability to work in a diverse environment.
• Other skills such as excellent listening skills, undivided attention, ability to multitask, critical thinking, and proactiveness as well as capacity to be a team player.
Are you interested? We look forward to receiving your application. Please make sure to complete your full online application and submit a CV in English.
A day in the life:
The role of the Content Reviewer is specifically centered around the meticulous moderation of advertisements across various product categories within the Amazon Ads platform. The core objective of this team is the enforcement of Amazon's ad policies, ensuring that vendors seeking to promote their offerings comply with these guidelines. This crucial task serves to safeguard Amazon's customers from encountering shocking, inappropriate, or objectionable content while navigating the platform. Therefore, it implies the vast majority of the time is spent in content moderation. This activity is performed with different programs in which an employee will be trained according to their competencies.
Policies and ways of working are constantly updated to maintain continuous improvement, which means the content reviewer must be willing to keep learning and updated. Flexibility and constant re-learning via instructor-based / self-paced learning tools are key abilities.
Other activities would include individual or group improvement projects and the development of new skills, as well as ticketing resolution with doubts from advertisers.
About the team:
The Content Reviewer team operates within the PRG14 facility located in Rustonka R1 building in Prague, or Virtual locales within the Czech Republic. Commencing its operations in 2021, the moderation team has set forth ambitious expansion plans for the forthcoming years. We currently support operations for 8+ languages with a workforce from 20+ nationalities.
While content moderation is an individual-based job, teamwork is really important in this role. Daily meetings are held in which new policies or its changes and updates are communicated and the workload is distributed. The team presents a really cooperative spirit and works to reach common goals.
You will find an inclusive and diverse team which advocates for team-based problem-solving. The communication is open and relaxed and the workload is fairly distributed. Team buildings are often held and the atmosphere respects all individuals.
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