.About the Role:The Sr. Conference Planner is a critical support role within the global content team. Responsible for supporting the team and ensuring content delivery to our IT Leader and Symposia conferences, creating exceptional customer experiences for attendees, sponsors, and associates attending conferences.What you will do:Flawless delivery of assigned conferences while working as part of the global content team. Plan, organize, and execute on content team related elements with guidance from Conference Manager from initial stages of development, through onsite and conference wrap-up. (Including but not limited to capacity management, agenda configuration and management for web and mobile platforms, and support staff management.) Communication and collaboration across conference teams to ensure seamless delivery of first-class conferences. Preparing and presenting role specific initiatives, learnings and analysis – to stakeholders, leadership and external partners preconference and onsite. Work closely with program management and conference management in developing a client-focused agenda, develop and roll out new processes for session management and agenda guidelines. Be a key member of the global conference content team – build effective relationships with peers in all regions, take and share best practices to continuously raise the level of our conferences across the world. Actively participate in the process of improving conference features and programs and encourage attendee feedback. Constantly evaluate the experience, feedback and results and implement changes accordingly. Create detailed post-conference analysis reports and conference debriefs for review with management/other team members.Identify and track conference navigator tool enhancements and work with the conference technology team on improvements and testing. Effective project management including ownership and adherence of timelines and templates. Partner with the Creative Attendee Journey team to create and improve attendee experience. Partner with the logistics team on capacity planning, projection models and room placement. Respond to client questions and problems accordingly both pre-conference and onsite. Manage conference content execution to include room monitor management, capacity management, session scanning and feedback. Adhere to expense management practices. Travel to conference destination(s) approximately 25%, while managing on-time delivery of role responsibilities.What you will need:Bachelor's degree with focus on events and/or marketing preferred. 3-5 years of business meeting planning experience. Budget management abilities. Project management experience on detailed projects with multiple variables and dependencies. Exceptional customer service skills. Excellent communication skills, both written and verbal that will provide the ability to communicate effectively with clients at all levels