col-wideJob Description:
Bachelor's degree or 7+ years' relevant work experience
- Experience working in online community management, PR, customer success, or with small businesses.
- Experience in customer facing content development and deployment
- Experience partnering/strategizing with internal team to achieve team goals
- Fluency in English
Job summary
The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon's stores are a great place for our Selling Partners to build and maintain thriving businesses. Forums are used by over a million Selling Partners to connect with each other and Amazon, and get important information and advice on how to successfully run their Amazon business.
Key job responsibilities
- Gaining a deep understanding and working knowledge of our global Selling community and their needs by building authentic and meaningful relationships with and between Amazon Sellers in Seller Forums.
- Work backwards from Selling Partner needs to build and deploy multi-marketplace strategies that support the growth and development of the Selling Partner community
- Collaborate with the partner teams to create Seller focused events, education and forum enhancements by using business trends, pain points, and emerging trends on the Seller Forums.
- Leverage reporting and Voice of Customer insights to collect Seller narratives and measure the effectiveness of engagement strategies to drive improvements to the Selling Partner experience.
- Investigate issues and find resolutions for Selling Partners by working directly with Partner and Program teams for outreach and escalation. (where applicable).
- Coordinate with Learning and Development to create trainings and maintain existing SOPs or mechanisms.
- Seek out and implement best practices through continuous quality improvements to ensure we are the most Seller-centric online global community.
- Excellent written and verbal communication skills including proficiency in composing concise, engaging and relevant responses
- Strong attention to detail, analytical/problem-solving skills and ability to use data to make decisions
- Ability to work independently and demonstrate sound judgment in ambiguous situations
- Experience working with Third-Party Sellers on Amazon marketplaces
- Experience working across multiple countries and languages
- Multi-lingual with preference toward German, French, Italian, Spanish or Mandarin
- Knowledge of search engine optimization (SEO) and web metrics
