This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION: The Marketplace team at Amazon is looking for a talented, customer-obsessed Senior Category Manager to support the growth of Consumables categories in Spain and Europe. This role requires an ability to think strategically in a quick-paced, ambiguous setting. You will will be extracting customer and market insights from data analysis to set a strategic direction, build scalable projects by influencing a diverse set of stakeholders and lead these projects. Someone enthusiastic, self-driven, customer-focused, and a team player would excel in this role.
The ideal candidate will (1) be highly organized and have a demonstrated track record of successful project management, juggling multiple projects, creating mechanisms for goal tracking and stakeholder coordination; (2) be a self-starter with a passion for independent, creative problem-solving; (3) have extensive experience and fluency working with data, have a drive for analyzing data to drive insights, (4) able to write high-quality documents and present to senior leadership; (5) able to deal with ambiguity and manage multiple stakeholders at all levels of the organization.
Key job responsibilities
The Senior Category Manager will have several key responsibilities:
Ownership of Category Strategy: act as business owner of Consumables category in Spain and projects in Europe. Audit and report on input and output metrics, looking at data trends from multiple angles. Develop a complete understanding of KPIs impacting the business (from data extraction and handling to modelling and insight generation), driv business insights. Work closely with Leadership (European Heads of Seller Services) on strategy planning using them, and propose innovative initiatives, features and solutions.
Project Management: Lead a variety of projects to drive growth and improve Customer and Seller Experience across Consumables in Europe. Partner with cross-functional teams (category and product management, business intelligence, software engineers, sales, legal and other international partners) to prioritize, inform and analyze the initiatives. Track results (developing dashboards where needed) and impact of the projects and communicate to Leadership. Coach more junior team members supporting in those projects.
Business Development: work with direct Selling Partner recruitment teams to help identify strategic accounts and add selection, improve the customer experience for the category. Liaise with Selling Partners to obtain anecdotes and data to a drive a continuously improving experience.
About the team
The role is part of the European Marketplace Consumables Team who is responsible of the Marketplace Consumables EU performance. The team has a Head of Seller Services from five of the biggest European marketplaces, as well as Category Managers and Strategic Account Managers. We identify opportunities to improve Customer and Seller Experience, build projects to address these, and work across program teams to deliver them. We are a self-driven, engaged, innovative team.
BASIC QUALIFICATIONS: University degree in an analytical field (engineering, statistics, economics, business administration, etc.)
5+ years of experience in Consulting, Product Management, Finance, Statistics, Analytics or Business Intelligence roles that have included extensive quantitative analysis
Excellent written and verbal communication skills in English and Spanish.
Results orientation and good organization skills, with a high degree of ownership and experience managing multiple priorities.
Interest and experience in building and managing projects collaborating with a diverse set of stakeholders
Demonstrated experience in data analysis such as customer segmentation and/or behavior.
Personal initiative and strong hands-on attitude with a results-driven mentality.
PREFERRED QUALIFICATIONS:
MBA from top tier business school is highly preferred
Advanced excel skills. Medium to advanced knowledge of SQL is a big plus. Else, demonstrating strong analytical skills (and experience) and is willing and able to learn in a short time frame.
Core Program and Project Management skills (stakeholder management, planning, auditing...)
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