Basic Qualifications: Fluent in German and English.6+ months experience within a customer service/contact center environment would be an advantage.Demonstrated desire to expand skills into new areas.Technical (Computers & Internet) savvy is required.Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.Business acumen in areas of e-commerce and retail is advantageous.Process improvement awareness and experience.Enthusiasm and strong self-motivation.Strong prioritization and time management skills, with a high degree of flexibility.Ability to embrace constant change with flexibility and good grace.Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.Demonstrates effective communication, composure, and professional attitude.Overview: This role is a part of the EU compliance ring-fenced Seller Support team.
Summary of Responsibilities: Demonstrates effective, clear, and professional written and oral communication.Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.Builds Platform and business knowledge to better serve sellers.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.Requirements: Must have a home work area that is free of distractions.Must not be providing dependent care during hours of scheduled work.Must have (or be able to obtain) high-speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start).Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline).Must be willing to adhere to and uphold Amazon's policy on confidentiality.Preferred Qualifications: Exemplary performance record, particularly with regard to quality & productivity.Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.Spanish, French, Italian as additional languages will be advantageous.Location: Barcelona, B, ESP | Virtual Location - ESP
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