Would you like to be part of our new adventure? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions. Come and join us to create the future together! What you'll do Key accountabilities and decision ownership: Impact on the business: Builds effective working relationships with customer technical & procurements teams. Supports the VPC in delivering all financial targets related to the customer account including revenue and margin. Supports execution of the strategic account plan as defined by the VPC. Customer: Key customer liaison responsible for developing strong one-to-one long-term relationships with key decision makers/influencers up to C Level. Support Senior Account Manager and VPC team to effectively support customer requirements. Delivers customer NPS improvements. Support correct execution of the Master Services Agreement to optimise scale via the VPC while flagging any VPC commercial exposure to Senior Account Manager and ensuring customer satisfaction. Act as the voice of the customer into the VPC, driving delivery of the customer requirements in the required timescales. Develops and implements solutions that simplify processes and improve revenue. Manage and resolve customer issues in a timely manner. VPC: Ensure the customer's requirements are captured and delivered in all procurement activities. Mobilise the rights professionals within the organisation to resolve customer issues and deliver against the customer requirements in the timescales required. Advocates a customer centric culture across the VPC. Who you are The role is accountable for the effective interaction of specified Partner Market, with VPC teams to ensure the timely and efficient fulfilment of identified list of engagements across: Optimizing the full P2P cycle Commercial contract management BI & reporting structure SCM KPI development and management She/he will ensure regular progress review meetings with customer, Account Manager and VPC stakeholders, and providing regular progress reporting to Account Manager on SCM initiatives. She/he will be a role model in developing effective working relationships locally between specified customers and managers to enable an efficient SCM turnaround time and drive efficient fulfilment that delivers commercial benefits to the customer. She/he will ensure the customer is at the heart of decision-making, and will implement clear fulfilment plans, actions and metric to deliver customer satisfaction. What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Benefits: We offer hybrid (2 days in the office) Competitive salary. Intensive Summer Schedule. Intensive schedule every Friday. Health Insurance. Life insurance. 25 days holiday + December 24th and 31st. Restaurant tickets. Online training. Who we are At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity. Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation. We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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