.In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.As a Customer Claims Coordinator, you will be the central point of contact for customer complaints & claims, RMA Returns, Replacement, Credit management, and Quality notifications. Research and resolve customer complaint claims related to but not limited to order entry, product quality, shipment of material, or logistics errors. Ensure all claims are loaded into ERP & CRM systems and assigned based on level of complexity and severity. Ensure proper and timely responses are provided to customers and internal teams based on review of claims. Ensure customer requirements and expectations are accurately identified and follow up on the required action items & resolutions. Maintain liaison relationships across several cross-functional teams such as Quality, Engineering, Operations, Sales, Field engineers, Product line management, Customer service, and Logistics. Participate in review of process improvement initiatives that proactively correct and prevent issues that would result in improved customer satisfaction metrics for CommScope. Ensure optimum customer claims response, efficiency, and profitability.The role will be based in Spain.How You'll Help Us Connect the World: Central point of contact for customer complaints, RMA, returns, replacement, credit management, and quality notifications.This process consists of, but is not limited to Claims D365 Case Management, SAP Quality notifications processing, authorization, and coordination of return and warranty orders, credit and debit requests. Tracking of shipments including proof of deliveries. Acts as the internal point of escalation for these issues.Validate the complaint, collect accurate information and documents (material ID, S/N, test results, problem descriptions, Photos/Pictures of Product/Box/Package label, signed POD, Checklist, etc.) to proceed with a claim.Entry of the Z1 notification into the SAP system, update complaint details, and update CRM D365.Communicate and collaborate with internal departments (including Sales, Product Line Management, Manufacturing, Shipping Transportation, Engineering, and Quality) for Quality & Claims investigation and actions required to support customers' needs.Coordinate with internal and external customers regarding the status of the corrective action & investigation report approvals to completion.Process SAP Return Materials Authorization (RMA) and coordinate the return with the cross-region logistics departments.Process SAP Replacement orders for defective products, carrier damages, missing material, etc. to customers. Follow progress of replacement order, escalate urgencies when necessary to completion.Process SAP Credit/Debit notes and submit all credit requests for Z1s to Credit Financial Services