Teleperformance Spain is looking for a highly-skilled professional to join our company as Team Leader in Madrid .
Purpose of the role As a Team Leader, you will be the link to our client's success. You will lead a team of specialized executives in charge of the commercial growth within your business unit. You will work with your fellow team leaders to further expand our services without losing sight of our existing KPIs. You will oversee the preparation of the forecast, develop new opportunities with our existing clients, and translate data into concrete actions. You will analyze reports and ensure planning and targets are achieved both at individual and team level.
Responsibilities Manage the different sales teams of accounts working towards team KPI's and sales targets.
Term planning / forecast preparation and thinking in terms of new developments and opportunities.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Monitor team performance and report on metrics to achieve outstanding results.
Discover training needs and provide coaching.
Listen to team members' feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Develop strategies to promote team member adherence to company regulations and performance goals.
Requirements BA/BS degree or equivalent practical experience.
Proven managerial experience in a sales environment.
Spanish native speaker.
Ability to speak and write English fluently and idiomatically.
Strong presentation, analytical, and problem-solving skills.
Passionate about sales, technology, and the internet, with a desire to learn and develop.
Experience working in Digital marketing, e-commerce, retailer sector, or marketplace, ideally in CRM or User growth.
Experience in e-commerce or online business operations.
PPC SEM experience with agency background or affiliate marketing experience within e-commerce or affiliate publisher background.
Expertise in Microsoft tools with basic analytical skills (Excel).
Expertise in Salesforce Marketing Cloud (SFMC), Adobe campaign, Oracle Responsys, or similar will be a plus.
Extensive experience in integrated marketing communication sales or media sales.
A team player with strong leadership, analytical, and communication skills.
Benefits Full-time position (39h per week, Monday to Friday).
Permanent Contract.
Salary: 28,000€ gross/year + up to 4,500€ gross/year in bonus.
Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
A permanent presence of coaches who will facilitate your personal and professional development.
Established career path to grow within the project.
Continuous training and certifications.
Bi-weekly, monthly, or quarterly contests.
Excellent work environment, great colleagues, social arrangements, and personal development.
Salary 28,000.00€ - 32,500.00€ per year
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