Location: Barcelona, SpainLanguage: SpanishDescription: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a Spanish-speaking Team Leader to join one of our exciting projects.What we offer you:Full time 39 hours/week contract: rotative Monday to Sunday 09:00 - 20:00Salary 20,000 euros gross/year + up to 1,500 euros gross/year in bonusGreat office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesWhat you'll experience with us:As a Team Leader in our team, you will:Monitor and report team performanceGive newly hired agents feedback on their individual performance to improve and motivate their daily workKeep track of each newly hired agent's training and training needs to improve technical and phone communication skillsManage all disciplinary issues effectivelyAsk management to hire new agent(s) either to substitute or to complete the team using concrete metricsMake sure processes and procedures are up to dateOrganize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.)Offer support in critical problems (escalations, emergencies, agents and customers complaints)Report productivity metrics to the team and management dailyCollect production and performance metrics from available sources daily and update Project performance trackerPrepare weekly business review slides for managementWe'll be a great match if you:Are native or proficient in Spanish and advanced in EnglishHave experience in customer care environmentHave leadership skills and knowledge of PROJECT processesIt is a plus if you have:Experience of work under pressure and deadlinesCoaching experienceAbility to delegate tasksProblem solving and reactivity abilitiesProactiveness and persuasion skillsIf this sounds like you, join us!Who we are:We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.In short: You will be joining over 440,000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.We are an equal-opportunity employer.
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