The House of Mercier is excited to announce a fantastic opportunity for Spanish Speaking professionals seeking to build their career in Greece. We are offering fully paid relocation packages for the right candidates who are passionate about customer service and luxury brands. Join our esteemed team and immerse yourself in the vibrant culture of Greece while representing a prestigious luxury brand. In this role, you will be responsible for delivering exceptional service to our Spanish-speaking clientele, assisting them with their inquiries and providing expert advice on our exquisite products.
Main Responsibilities: Engage with Spanish-speaking customers through various channels such as phone, email, and online chat, offering outstanding service. Assist customers with inquiries about products, services, and orders in a timely and professional manner. Effectively resolve customer concerns and ensure satisfaction with the buying experience. Maintain accurate records of customer interactions and transactions for follow-up purposes. Provide knowledgeable insights on luxury products and assist clients in making informed decisions. Collaborate with team members to continuously improve service delivery based on customer feedback. Build strong relationships with customers, promoting loyalty and repeat business. Fluency in Spanish (both written and spoken) is required; proficiency in English is also preferred. Experience in customer service or related fields, ideally in luxury retail, is highly desirable. Exceptional communication skills with a customer-focused approach. Ability to handle multiple inquiries and efficiently resolve issues. Prior experience with customer relationship management (CRM) software is a plus. Strong organizational skills and attention to detail. A genuine passion for luxury brands and understanding of customer expectations in a premium retail environment. Private Health Insurance Training & Development Performance Bonus Fully Paid Relocation Package ( flight, transfer and hotel ) Good monthly Salary 2 Extra Salaries Per Year And More....