Spanish Speaking Customer Support Representatives

col-wideJob Description:

**Job Overview**:
**_Ready to give a voice to people's loves? Work with us for Pandora, the world's most loved jewellery brand_**:
***Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world's top** **jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.**
- Every day people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people's loves, join our team!_

**PLEASE NOTE THAT THIS JOB IS IN GREECE. IF YOU WILL BE HIRED, WE WILL PAY FOR YOUR FLIGHT & HOTEL!**

**Requirements**:
**What you will bring**:

- Excellent command of **Spanish**:

- Good knowledge of **English**:

- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
- A positive and adventurous attitude

**Responsibilities**:
***What you will do**:

- Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
- As a brand ambassador - provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
- Exchanging ideas and solutions with your colleagues!
- Turning every customer into a happy customer!

**Benefits**:
**What we offer**:

- **Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home here in Greece)**:

- **we pay for your flight and hotel**:

- Competitive monthly salary + **2 extra salaries per year**:

- Health benefits - **extra** private healthcare benefits on top of standard public insurance
- Numerous perks and discounts
- Fully renumerated training by certified instructors
- A career path within a company of more than 12.000 employees

Good to know !