Where: Fully Remote Social Element Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world's largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social . We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience. The Opportunity We are ALWAYS on the lookout for talented Moderators to be part of our talent pool in North America! The length of the project will be case by case and dependent on the client's needs but if you are interested, then please read on! Our Social Media Moderators protect our clients' brands and make sure their reputation is kept safe at all times they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms. As a Live stream Moderator , you are responsible for keeping the chat clean, moderating behaviour and enforcing the rules of the stream with the aim to ensure the chat is friendly and civil. This means moderating the chat for insults, offensive language, inappropriate content and spam. In this type of work, you'll be monitoring incoming social feeds in real time! What You'll Do Moderating live comments in accordance with The Social Element guidelines and client-specific guidelines. Carrying out moderation and training accordingly to the times scheduled in the project schedule Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them Complete shift reports using templates provided according to individual project requirements Currently we are looking for people who would like to work with Social Element on an ad hoc project basis . We have many live events throughout the year where we need talented professionals to come onboard and support us – we would love to starting building a relationship with you! Working Hours We are looking to build a pipeline of talented bilingual Spanish-English live event moderators who can support events on an ad-hoc basis. These are usually on short-notice and occasional work. Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all event hours. Working times and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects. Child Protection