Job Title: Spanish Customer Support Agent Location: Athens, Greece (Relocation & Work-From-Home Available) Department : Customer Support Job Type: Full-time Job Overview: Are you passionate about helping others and fluent in Spanish ? Join our team in Athens, Greece as a Customer Support Agent , providing top-tier service to our Spanish-speaking customers. You will assist customers through various channels, ensuring their inquiries are resolved efficiently and with care. This is an exciting opportunity to work in a dynamic, international environment with relocation support and work-from-home options across Greece. Key Responsibilities: - Customer Support: Handle customer inquiries through calls, emails, and live chat, providing solutions to a wide range of issues (technical, billing, product-related, etc.). - Issue Resolution: Identify, troubleshoot, and resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction. - Product Knowledge: Stay updated with company products, services, and promotions to provide accurate information to customers. - Documentation: Record and document customer interactions, issues, and resolutions in the companys system for tracking purposes. - Escalation Handling: Collaborate with internal teams and escalate complex issues when necessary. Qualifications: - Languages: - Fluency in Spanish (C1 level or above) - Proficiency in English (B2 level or above) - Experience: - Previous experience in customer service, call center, or support roles is a plus, but not mandatory. - Skills: - Strong communication and interpersonal skills. - Good problem-solving abilities. - Tech-savvy with basic understanding of computer systems and software. - Education: - High School Diploma or equivalent required. Perks and Benefits: - Competitive Salary: Reflective of your language skills and customer service experience. - Meal Vouchers - Health Insurance: Comprehensive private medical plan after a probation period. - Performance-Based Incentives: Monthly performance bonuses based on your KPI metrics. - Paid Training: Comprehensive training provided to ensure success in the role. - Career Development: Opportunities to grow within the company, with clear paths for career advancement. - Positive Work Environment: Join a supportive and diverse team working together to provide excellent customer service. Relocation Support: We offer a generous relocation package to assist you in transitioning to Greece: - 2 Weeks Hotel Accommodation - Flight Ticket (within the EU) - Airport Pickup - Real Estate Agency Fee covered for assistance in finding permanent housing. Work-From-Home (WAH) Information: - If Relocating: Work-from-home setup will be in Athens after initial onboarding. - If Local: You can work from anywhere in Greece, provided you meet the technical requirements for remote work. Working Hours: - Schedule: Monday to Sunday (rotating shifts) Flexible working hours between 08:00 AM and 21:00 PM Why Join Us? - Exciting International Environment: Work with colleagues from all over the world. - Supportive Team Culture: Be part of a company that values teamwork and collaboration. - Work-Life Balance: Flexible working conditions and opportunities for remote work. If youre ready for an exciting opportunity in customer service and looking to start a new chapter in beautiful Greece, apply now or send you CV to katherine.adrianzencbtalents.org and join our team