Spanish Customer Service Representative - Google Ads Products - Full Time - (Pga-492)

Do you love Google products?

Are you passionate about the web and new technology?

If you are tech savvy, creative, outgoing, and willing to roll up your sleeves and get things done in a fast-paced, rapidly changing environment, we may have the perfect job for you!
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled group of professionals.
ResponsibilitiesProvide frontline service to customers and route their calls to the appropriate department.Provide a friendly and efficient service in answering customer queries.Ensure agreed KPIs are met.Perform duties in a compliant manner in accordance with policies and procedures.Develop and maintain a working knowledge of our products.RequirementsSpanish native speakerAbility to speak and write English fluently and idiomatically.Minimum of 2 years customer services experience, preferably in a similar industryExcellent customer focus and the ability to work to tight deadlinesIT literate - Previous Salesforce knowledge an advantageExcellent time management & telephone etiquetteHighly professional written and verbal communication skillsProactive, can work with minimal supervisionBenefitsFull-time contract, 39 hours / week, Monday to Friday.Salary 18461,68€ gross / yearThis is a Hybrid working model in Barcelona, so candidates must be located in Barcelona area.Competitive Benefits package!Bi-weekly, monthly or quarterly contests1 week of initial trainingA permanent presence of coaches who will facilitate your personal and professional developmentEmployment with the world's largest provider of contact center services. Excellent work environment, great colleagues, social arrangements and personal development. International business casual environment.

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