On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those "out-of-the-box thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"?
If so, we want to welcome you to the Betway family and celebrate what makes you unique!
Our global customer base is exploding and we need your skills to support us on this exciting journey!
Don't look back and submit your application before the opportunity passes you by..Who we areWe're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry.
Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.
Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.Who we're looking forWe're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.
At Betway, every day is action-packed, and we expect you to bring your A-game.
In return, you'll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer?
Supercharge your career with us and be part of something extraordinary.Why we need youWe're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Spanish Customer Service Host in Ceuta you'll be supporting the delivery of a high-quality service within the Customer Support team, covering customer retention and all interventions will be directed at improving customer loyalty, brand integrity, responsible gambling, retention, and relationship building.
This will help us excel at exceeding revenue and targets in line with the organisation's policies, procedures and regulations to stay ahead of the game.What you'll be doingAs part of your role, your responsibilities will include:Providing world-class customer service by responding to customer queries by telephone, email, and online chats in first language Spanish and/ or second language being English where applicableAssist on tasks within other regions by using company translation tools provided, this is only if all tasks on the product that you are scheduled to work on have been completed.Processing and resolving of incoming and outgoing contacts in a multimedia environmentProcessing pertinent information into relevant databasesCompletion of tasks assigned during shiftCustomer relationship building and management as well as cross selling of products and servicesProblem solving tasks during shiftHandling and taking full responsibility for customer related queriesExcellent time management and adherence to schedulePerforming extra tasks given by managers / shift supervisors as requiredThis job description is not intended to be an exhaustive list of responsibilities.
You may be required to complete other reasonable duties in order to achieve business objectives.Essential skills you'll bring to the tableThe necessary skills that we require for this role include:Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectivelyExperience working collaboratively in cross-functional teams, with a focus on achieving shared goalsExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scopeExceptional attention to detail, ensuring high standards of quality in all outputsAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situationsSpanish first language – strong written and verbal communication skillsFluent in English; able to communicate effectively (read, write and speak fluently)Valid work/residence permit for CeutaBe available for 24/7 shift rotationsCompleted high school qualification2 years' work experience post qualificationDesirable skills you've got up your sleeveIt would be great if you also have some the following skills:In-depth knowledge of sports betting markets, including odds calculation, betting types and market trendsPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulationsFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standardsExperience in developing and executing customer retention strategiesBe in a possession of a degreeOur values are non-negotiablesOur culture is underpinned by core values that are linked to key behavioural competencies.
Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:AdaptabilityOwnership and accountabilityInitiating actionResilienceTeam orientationIntegrityInnovationWhat you'll get backWe offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group.
This includes:We're dedicated to your supergrowth.
Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.Your hard work and achievements won't go unnoticed.
Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.PensionLife Assurance & Income ProtectionMedical AidBe part of that Superclass feeling.At Super Group, diversity is part of our DNA.
With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do.Here, your growth is supported and your contributions valued.Game on!Should you not hear from us within 2 weeks, please assume your application has not been successful.