Overview: Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.
Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.
Our vision is an empathetic world where nobody feels alone.
Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.
Why you should join our team: Our work is transforming the way people in pain access support at their fingertips.
Our work is innovative in the crisis response space.
Our dynamic, fun, and diverse culture.
Our meaningful cause, led by empathy and innovation.
Our strong values at the center of all we do.
Our commitment to diversity, equity, and inclusion.
Our commitment to engagement and belonging.
Our commitment to our employees and their holistic wellbeing.
Our value of work/life balance.
Our growth mindset and prioritize professional development.
Our leaders who truly care.
What you'll be doing: The purpose of the Research & Impact department is to demonstrate and amplify Crisis Text Line's impact for texters, our volunteer community, and broader society towards our mission of promoting well-being for people wherever they are.
It is imperative that we demonstrate impact against our mission, and we consider it our duty to contribute solutions-oriented insights to the field of mental health together with an international network of affiliated partners committed to collective social impact in the context of the global mental health epidemic.
The Research & Impact team serves the organization's mission by championing the generation of compelling, evidence-grounded, data-driven content, resources, and tools for internal stakeholders and the broader mental health field.
We achieve this by using AI/machine learning and natural language processing to analyze our de-identified dataset of over 10 million conversations with texters in the United States; continuously assessing the impact of our efforts on texters, volunteers, and society; and combining our insights with publicly available data sources, to inform policy, practice, and systems change to reduce mental health inequities and improve wellbeing.
As a Staff Machine Learning Research Scientist within the Research & Impact team, you will lead foundational ML/AI efforts to deliver a consistent flow of high-quality, insightful research aimed at evidencing and optimizing the impact of Crisis Text Line's service and improving practice, policy, and the broader field of mental health support in the US and globally.
You will use Natural Language Processing techniques and Machine Learning models to monitor emerging trends and identify novel signals in crisis conversations so that we can generate near-real-time insights with a potential to improve the lives of people in crisis.
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