.Spain E2E Process Improvement Project Manager (LoB RSA)What you doThe Spain RSA End-to-End (E2E) Process Improvement (PI) Project Manager is placed within our Operations division and is directly reporting to the RSA E2E PI Manager. This role is at the forefront of Allianz Partners operational transformation; reshaping and optimizing service delivery through continuous process improvement and digitalization initiatives. This position involves designing initiatives and project managing their implementations for SPAIN focusing primarily on RSA line of business (LoB). This role collaborates across departments, fosters a culture of change and ensures the successful adoption of automation/digitalization and other non-digital PI solutions. This position is pivotal in driving operational excellence, leveraging data analytics and aligning technology with organizational targets.Primary objectives include identifying and closing GAPS with the service delivery global target process and target customer journey, in line with operational targets, state-of-the-art technological solutions and evolving (AI) Group guidelines.In this role the Project Manager also assures synchronization with Global RSA team with the aim of utilizing group initiatives and rolling them out to the benefit of SPAIN.Main ResponsibilitiesStrategy Implementation: Implement E2E PI strategy for the Operations department of SPAIN for RSA LoB in alignment with organizational targets of Allianz Partners.Technology Evolution: Evaluate and integrate latest automation and digitalization technologies for customer journey and process automation in alignment with Allianz technical experts.Process/ Customer Journey Optimization: Leverage the existing Global Customer Journeys and Processes and implement them for SPAIN for RSA LoB to the benefit of maximizing productivity and customer satisfaction in all processes. Taking into consideration other LoB process evolutions.Data Analytics: Utilize data analytics and process mining tools to gain insights into customer journey, customer experience and process performance and in consequence identify areas for improvement and support data-driven decision-making.Innovation: Encourage a culture of innovation within the Operations department, fostering creative solutions and continuous improvement through all available and new means of technical and organizational instruments. Accompanying key-users in their request for process evolutions.Cross-Functional Collaboration: Collaborate with multiple departments to ensure a seamless integration of target journey, target processes, and all operations projects across the organization.Change Management: Drive change management initiatives to facilitate the smooth adoption of target journey, target processes within the SPAIN Operations department