Join us as a Spa Receptionist at Belmond, where luxury meets exceptional customer service.
As a key member of our spa team, you will play a crucial role in creating a serene and welcoming atmosphere for our guests.
Your primary responsibility will be to ensure seamless operations at the spa reception and provide guests with insightful knowledge about our treatments and products.
Key Responsibilities: Greet and welcome guests as they arrive at the spa, providing a warm and inviting atmosphere.
Manage appointment bookings, ensuring smooth scheduling and coordination with therapists.
Assist guests in selecting appropriate treatments and answering any questions they may have about services and products.
Maintain an organized and efficient reception area, ensuring all inquiries are handled professionally.
Promote and sell spa services and retail products to enhance guest experience and boost revenue.
Handle administrative tasks, including record-keeping and maintaining treatment details in the database.
Uphold the highest standards of cleanliness and hygiene in the spa area.
Requirements Qualifications and Skills: Previous experience in a receptionist or customer service role, preferably in a spa or wellness environment.
Strong communication skills, both verbal and written, with a friendly and approachable demeanor.
Knowledge of spa treatments and wellness products is a plus.
Ability to multitask and manage time effectively in a busy environment.
Proficient in using booking systems and handling cash/credit transactions.
Strong organizational skills with attention to detail.
Benefits What We Offer: At La Residencia we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including: · Competitive salaries and health insurance plans. · Complimentary meals during shifts.
· Uniforms with complimentary laundry services.
· Exclusive in-house Learning & Development Program.
· Wellness programs. We strive to create an environment where our employees can thrive both personally and professionally.
With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry.
Join us and be part of creating unforgettable moments for our guests, communities, and each other. This is your moment.
Apply today!
About Us La Residencia, a Belmond Hotel, is a culture-filled oasis in Mallorca's charming artist enclave of Deià, perched between the UNESCO World Heritage Tramuntana Mountains and the Mediterranean.
Individual rooms and suites are arranged across several honey-coloured buildings.
Art classes, donkey treks and a celebrated spa are among the tranquil pleasures on offer.
With our vast offerings, the opportunities to craft a unique career here are endless.
Join us and achieve the truly exceptional.
The Belmond & LVMH Family La Residencia is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.
When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.