SPA MANAGER (Mallorca) We are Maison CODAGE Spa.
Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence.
CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective.
CODAGE has established itself as a care expertby partnering with the largest groups, hotels and spas in the world.
We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being inSanta Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island.
We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.
Who are we looking for:
Passionate about the world of wellness, esthetics and luxury cosmeticsWarm, dynamic, smiling, and work with attention and intentionAbility to listen, to address different audiences and to integrate perfectly into a teamExcellent interpersonal skillsTeam player & Team leaderCapable of listening and replying to guests in a courteous and friendly mannerBachelor's degree in hospitality or related fieldAdvance knowledge of standard Spa operations procedures and excellent managerial and supervisory skillsAdvanced knowledge of treatment skills & therapist licenceProven experience of at least 2 years in the same or similar positionMust be fluent in English and SpanishWho knows how to organize your work efficientlyMain Responsibilities:
? Developing the Spa's revenue
? Growing the Aysla Wellness Club
? Ensuring compliance with quality processes
? Organizing and hosting events
? Performing treatments for journalists, prospects, and key partners
? Direct reporting to Operations Manager Spain
PERFORMANCE MONITORING
? Monitor objectives and encourage the team to achieve them.
? Track team training sessions and evaluate their impact.
? Master the appointment and payment software to address all team requests.
? Provide weekly reporting to the Operations Manager Spain.
HUMAN RESOURCES
? Recruiting and managing a team of therapists and receptionists.
? Establishing a high-quality work structure for CODAGE Spain.
? Enhancing team skills through regular product and treatment technique training.
? Conducting coaching sessions to develop sales.
? Recruiting and managing freelance staff.
? Fostering team spirit and encouraging a positive and motivating work environment.
? Performing in-room treatments & training sessions
SERVICE AND CUSTOMER EXPERIENCE
? Ensuring excellent service delivery and adherence to processes.
? Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.
? Managing client feedback and resolving service quality issues promptly.
? Gathering customer feedback to continuously improve services.
? Proposing initiatives for customer database actions (follow-ups, offers, etc.
).
? Suggesting actions to enhance customer experience excellence.
DAILY OPERATIONS MANAGEMENT
? Supervising appointment planning and optimization.
? Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.
).
? Regularly checking that equipment and installations are in good working order
and reporting issues to maintenance.
? Ensure and control all necessary amenities and facilities for ensuring an optimal client experience (Tea,
? Anticipating replenishment orders based on needs and sales forecasts in
collaboration with the Operations Manager Spain.
? Managing inventories and maintaining precise tracking of stock entries and exits.
? Ensuring effective stock management (Orders, Quantities in the booking system,
Expired items, etc.
).
MARKETING AND BUSINESS DEVELOPMENT
? Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.
? Developing partnerships with companies for privatization, corporate events, etc.
? Creating strategies to attract new clients and retain existing ones.
? Collaborating with the Operations Manager to promote the Spa via social media,
local events, and other initiatives.
? Growing Aysla Wellness by recruiting and retaining members.
? Acting as the on-ground relay for the development strategy implemented by the
Operations Manager.
? Ensuring effective execution of commercial strategies to meet sales objectives
set by management.
MERCHANDISING & BRAND IMAGE
? Implementing and regularly updating visual merchandising according to brand
guidelines.
? Guaranteeing a flawless presentation of products and sales areas to maximize
visual appeal and impact.
? Contributing to the creation of a welcoming and inspiring environment for clients
while respecting the brand's identity.
WELLNESS CLUB MANAGEMENT
? Implementing and regularly updating classes and activities.
? Developing partnerships with companies for privatization, corporate events, etc.
? Managing a team of receptionists.
? Ensuring the maintenance of the highest standards and client satisfaction.
What do we offer:
A passionate team (and founders) evolving in a family spirit: welcoming, caring and committedFull time positionAdvanced training programA competitive fixed salary + bonuses based on objectivesA significant discount on all our products
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