Do you want to help the world EV better?
We're looking for a talented Customer Support Specialist to join our Support team.
Who are we? We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry.
We serve drivers, companies, cities, and the electricity grid with our proactive technology.
We have a dream… EV charging is our passion.
We want to make it simple, accessible, and reliable for everyone.
Since our technology is compatible with all charge point brands, we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses, or EV fleets.
We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.
Want to hear something big?
We recently closed a huge Series B round, totaling 80M EUR!
We're well on our way to revolutionizing the global EV charging experience.
We plan to double down on our successful software-only strategy by strengthening our investments in all markets and expanding our products to new sectors ready to set off on an electrified future.
Here are some things you'll be working on: Provide support via multiple communication channels, including email, live chat, and phone.Engage with potential customers to answer any queries they may have about Monta products and services.Troubleshoot technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns.Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.Be the first point of contact for customers experiencing issues with their charging stations, escalating issues to the appropriate team as needed.Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.Create knowledge base articles and update internal documentation in support of the customer experience.Work on a shift-based schedule Monday-Sunday, between the hours of 07:00-19:00.Your key outcomes will be: It's not just what you do – how your work impacts our products and processes is also important to us.
We'll be measuring the tangible outcomes and improvements you set in motion, which will hopefully increase your professional growth and satisfaction with us.
As a Customer Support Specialist, you will:
Be one of the first handful of hires and a key element in shaping the culture, foundation, and future of the Support Team.You will be our voice to the outside world, and it is crucial that you have a passion for helping people.Our users are always 100% in focus, and it is important to us that they get an awesome experience when they contact us.
To do this, we imagine you to have the following experience:
You are fluent in English and Dutch - Bonus if you speak other languages.
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