En Experis, nos encontramos en la búsqueda de un soporte help desk con nivel de inglés C1. Se trabaja a diario en el idioma. Proyecto híbrido en Madrid, 2 días teletrabajo.
Job Responsibilities: Administer user network security accounts, objects and services via Active Directory and Exchange.Respond to internal support requests via telephone, Service Desk ITSM ticketing system, Chat, email and walk-up.Analyze Service Desk activity and make recommendations for increased organizational efficiency and effectiveness. Skills & Qualifications: BS/BA in Computer Science or Information Technology (or equivalent) a plus.Minimum of 1-2 years' experience in Information Technology support arenas.Minimum of 1-2 years' experience working with Service Desk related support applications and databases, reporting tools, methodology, disaster recovery, change control processes and procedures.Strong technical hands-on experience on Windows operating systems (Windows 7/8.1/10) desktops and laptops. MCDST or MCSE definitely a plus.Strong technical hands-on experience on iOS mobile devices utilizing Microsoft InTune and Office 365 products.Strong technical knowledge of Microsoft Office, Office 365.Strong hands-on Linux/Mac experience is a strong plus.Strong technical knowledge of ServiceNow required. Certified ServiceNow Administrator a plus.PGP Client knowledge a plus.Strong knowledge of Service Desk operations, IT best practices, industry trends, and customer service.Previous experience working with ITIL based ITSM Service Desk tools.Excellent written and verbal communication skills including reporting.Bilingual in English and French a plus. La entrevista es en inglés. Incorporación inmediata.
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