Job Opportunity We are a global technology company. We are currently looking for exceptional talent to join our Engineering Support team. Your primary responsibilities will include troubleshooting issues, monitoring services, and constructing essential tools , collaborating closely with development teams and product release teams, to ensure seamless coordination of device and software fixes, as well as smooth deployment processes. Key Responsibilities Provide technical support and perform troubleshooting tasks across products, services, and production environments. Operate and maintain solutions developed with technologies such as Python, Java, Perl, Shell, and web . Support software deployment in staging and production environments. Develop tools to optimize operations and maintenance processes. Generate system and support status reports using Big Data tools. Manage one or more digital products or components. Coordinate customer notifications and workflows, ensuring adherence to service level agreements (SLAs). Collaborate with global teams to transfer active support cases and create team-specific knowledge resources. Provide on-site support and participate in on-call duty shifts. Ideal Candidate Profile Education and Experience Degree in Computer Engineering, Electronics, Telecommunications , or related fields. Advanced level of English (spoken and written). A minimum of 3 years of experience in Linux/Unix environments (preferably Red Hat). Advanced knowledge of shell programming and intermediate SQL query writing. Proven experience in databases and SQL concepts, with a preference for PostgreSQL and MongoDB. Familiarity with JBOSS servers, integration protocols (SOAP, XML, HTTP POST/GET), web application development, and workflow modeling. Ability to work effectively in demanding environments and perform under pressure. Availability for global travel as required. Desired Skills and Knowledge Networking knowledge (switches, firewalls, routers). Experience with SMPP connections and high-availability principles (load balancing, clustering, redundancy, failover). Familiarity with Java-based technologies and AWS services (SysOps AWS). What We Offer Be part of technological and innovative projects within multicultural and multidisciplinary teams. Flexible hours and remote work options to support work-life balance. Private medical insurance and life insurance. Note: We are an equal opportunity employer committed to fostering diversity and inclusion in our workforce.