The Company :
Entrust relies on curious, dedicated, and innovative individuals who anticipate the future and provide solutions for a more connected, mobile, and secure world. Entrust's technologies and expertise help government agencies, enterprises, and financial institutions in more than 150 countries serve and safeguard citizens, employees, and consumers.
We Believe : Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Position Overview :
In this role, the Solutions Engineer will be the Subject Matter Expert (SME) on the Entrust Digital Card Solution (DCS) and will act as a technical trusted advisor for customers onboarding. She / He will be part of the Entrust Professional Services team and will be involved in the overall lifecycle of the customer onboarding process, up to the go-live phase, and then to the support. She / He will act as the interface between Entrust and its customers, using both IT and business skills to help clients implement tailored solutions in their business processes. Additionally, she / he will partner with sales / pre-sales to assess customer requirements and partner with R&D and product management to provide feedback for continuous improvement. She / He is a technical and customer-facing role, responsible for successful customer onboarding.
Responsibilities :
Be the technical trusted advisor to Customers during the implementation phase in close relation with the project manager.
Assist Customers in the development, integration, deployment, and installation of DCS products in their environment.
Collaborate with the project management team to deliver projects to Customers in a timely manner.
Support project managers on the technical aspects of projects (integration in Customers ecosystems, mobile applications development via SDK and APIs).
Lead the resolution of Customers' deployment issues during the project phase and coordinate escalation to Product and R&D as appropriate.
Operate within the helpdesk software, updating tickets and generating knowledge base articles.
Provide Customers training and support, mainly remote and occasionally on-site, on the integration of SDK & APIs in a mobile / web banking application.
Design user manuals (installation, operation, etc.) as well as project-specific training materials.
Configure the customer environments in the Entrust cloud.
Be a proactive source of proposals regarding both implementation processes and tools improvements, and new Entrust products or features integration.
Respect the schedules and the charges allocated for this work.
Review the impact of new DCS releases, new DCS product features, and delivery schedules on Customer's implementation processes.
Basic Qualifications :
A first experience in mobile applications software development.
Bachelor's degree in computing science, engineering, mathematics, or related field of study.
Fluent in English; a second language is a must (French / Spanish / Arabic).
Ability to perform customer-facing.
Appetite in technology and innovation. Desire to learn.
Experience acting as an escalation point for complex customer tickets.
Preferred Qualifications :
Experience with tokenization, tokenization platforms, and associated flows (MDES, VTS).
Experience with financial payment technology.
Experience in Cloud deployments.
Experienced in Mobile SDK, Web services, and / or APIs.
Conduct on-site installation, integration, and configuration of Datacard solutions including integration with 3rd party products, while developing a good rapport with those customers.
Handhold, educate, provide knowledge transfer and generally ensure customers can become self-sufficient on the use of their Datacard solutions.
Assist customers with post-deployment issues and identify new opportunities.
Aid Customer Support in resolving customers' technical issues.
Conduct software testing.
Work with toolkits and SDKs.
Identify and troubleshoot issues that arise in any of these areas: servers, networks, TCP / IP, RS-232, Microsoft and Linux operating systems, databases, hardware, fault-tolerance, availability, and scalability.
Basic Qualifications
Bachelor's degree in Computer Science, Engineering, or equivalent experience.
Minimum of 5 years of relevant corporate or commercial experience as a Systems Engineer or related.
Experience integrating software and solutions for external customers.
Demonstrated success in effectively communicating at all levels of an organization.
Capable of learning new technology and products quickly.
Capable of working in and for small teams.
Demonstrate a business acumen with customers that promotes good rapport and win-win.
Demonstrated verbal and written communication skills.
Ability and willingness to travel up to 40%.
Preferred Qualifications :
Card personalization industry experience including EMV migration.
Public Key Infrastructure (PKI) and Key Management.
Financial sector experience.
Database analysis, design, programming (T-SQL) and automated / silent software packaging experience is a plus.
About Entrust
Entrust keeps the world moving safely by enabling trusted identities, payments, and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they're crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it's no wonder the world's most entrusted organizations trust us.
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Entrust Corporation is an EOE / AA / Veteran / People with Disabilities employer. LI-NR1 Entrust is an EEO / AA / Disabled / Veterans Employer. Entrust values diversity and inclusion, and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
Recruiter : Neha Rathore Neha Rathore
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