Solutions Architect - Customer Service Technology We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.Nespresso.Com.
Position Snapshot Type of Contract: Permanent.Type of work: HybridWork Language: Fluent Business EnglishThe Role As a Solution Architect, you will be accountable for the technology, solutions, and toolkits used by our CES team (Customer Engagement Services). You will ensure these fit the overall Enterprise Architecture and meet the product group strategy. Solutions Architects provide the necessary leadership, analysis, and design tasks related to the development of a product or a set of products within a product group. They work closely with DevOps/development teams and suppliers to secure optimal delivery and maximized business value.
The Solution Architect is also accountable for supervising the design as well as the integration execution within the scope of their product/product group/platform, collaborating with the integration platform team. S/He owns solution architecture specification and ensures initial compliance with security and other internal standards.
What You'll Do Deliver the architectural design for Customer Service Solutions and inputs to the roadmap by utilizing knowledge of defined reference architectures, technology trends, and implementation experience in order to translate a business need into a solution blueprint that represents an end-to-end technical solution.Evaluate and select software and hardware product standards and services, as well as the design of standard and custom software configurations.Define guidelines, standards, and solution patterns to ensure product-based decisions are aligned with the enterprise's future-state architecture vision.Deliver the integration of solutions within the context of Nespresso Customer Service, including but not limited to Call Centers and Back Office operations.Identify the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solution architecture.
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