WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
As a Technical Sales Specialist in the SITA Communications and Data Exchange team, you will support sales in identifying solutions and driving business growth. Air transport is the world's most global industry, and it's built on global connectivity and powered by data. SITA's Communications and Data Exchange portfolio securely connects airlines, airports, border agencies and passengers, all over the world and we process more industry data than any other provider.
As the air transport industry continues to evolve you will play a vital role within SITA's Messaging portfolio by identifying solutions to meet customers' requirements. You will be working with sales and business units in the sales process, providing technical sales support to identify the best solution meeting customer requirements.
Reporting into the Messaging Business Solutions team, you will be a part of the Communications and Data Exchange Business Unit - the division within SITA tasked with transforming how the air transport industry connects, communicates, and unlocks the value of its data.
WHAT YOU WILL DO:
Provide technical sales support, in collaboration with commercial sales, for existing and new customers.
Work with product team to help ensure our solutions are meeting customer requirements and identify new solutions.
Support internal organizations in understanding how SITA's Messaging service works.
Stay updated with the latest technology trends.
Participate in training programs and workshops to enhance skills.
Interlock with commercial managers and sales.
Assist with the contribution to the design coordination and development solutions working with multiple parties both internally and externally.
Assist with the transfer of projects for implementation.
Interact with colleagues to gain knowledge and to share ideas.
QUALIFICATIONS:
PROFESSION COMPETENCIES
Addressing Customer Needs
Business Case Justification
Commercial Acumen
Networking
Partnering for Clients' Success
Problem Solving
Products and Services
Quality in Design
Requirements Analysis
Solutions Development
Strategic Thinking
System and Technology Integration
Technical Writing/Documentation
Technology/IT Consulting
CORE COMPETENCIES
Adhering to Principles & Values
Communication
Creating & Innovating
Customer Focus
Impact & Influence
Leading Execution
Results Orientation
Teamwork
QUALIFICATION:
Bachelor's degree in Telecommunications, Computer Science, or a related technical field.
Degree level or equivalent in a technical or business discipline.
Strong problem-solving skills and attention to detail.
Excellent communication skills and teamwork abilities.
Eagerness to learn and adapt in a fast-paced environment.
1-2 years of similar and relevant technical sales experience.
Relevant experience in technical support or sales.
Pragmatic and logical mindset.
Demonstrable ability to identify customer needs and match technology to meet those requirements.
WHAT WE OFFER:
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too embracing a hybrid work format. Find out what it's like to join our team and take a step closer to your best life ever. As part of our global benefits, we offer:
Flex Week: Work from home up to 2 days/week (depending on your team's needs).
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
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