As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers.
You will work cross-department (Sales, Product, and Customer Success) to understand and document client use cases and requirements, and then translate them into setup and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kickoff to handover to support.
Your responsibilities include:
Driving project management.Defining 360Learning platform architecture for our clients.Facilitating integrations (flat files, APIs) and 3rd party apps.Guiding and providing assistance to ensure successful deployment of the platform.In addition, you will follow your customers' portfolio along their contract to increase product adoption and deliver solutions complementary to the product, such as platform audits.
Within 1 month, you will: Become a Trello expert through our onboarding process.Understand our product offering through training.Master our platform and be able to support clients on basic requests through ticketing.Within 3 months, you will: Start to onboard your own new clients.Drive project management to ensure successful platform deployment from the kickoff meeting to handover to support.Host functional and technical workshops with clients to support them in their platform customization and structuring.Within 6 months, you will: Successfully ensure 360Learning platform deployment for new clients.Implement integrations (SSO, third-party tools) and deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshooting.Be able to pitch the value of the 360Learning platform.Within 12 months, you will: Onboard another Solution Deployment Manager.Contribute to our knowledge base to share best practices and lessons learned.Work with our partner ecosystem to strengthen the services proposed to our clients.Deliver platform audits to clients.Deliver professional services proposed in our Professional Service catalogue.The Skills Set: Minimum 3 years experience in a similar, preferably customer-facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager, or Pre-sales Consultant).Previous deployment experience of SaaS products, ideally HR related.Project management skills.Understanding and experience working with APIs, SSO configuration & troubleshooting.Solution-oriented, client-first mindset in everything you do.Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations.Very good English proficiency (level B2).Enthusiasm for our culture explained here: https://bit.
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