.o9 Solutions, Inc. Bangalore Urban (Hybrid) Posted 3 days agoFull-time Information Technology Supply Chain ConsultingIT Services and IT Consulting Transportation, Logistics, Supply Chain and StorageMeet with the hiring team Contact the internal recruiters who posted this position.Hiring Solution Architects - Supply chain implementation/Product configuration experience in Demand/supply Planning, Retail (Assortment Planning, MFP, RPAS, Replenishment & Allocation planning))About the job At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises' siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn't stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we'll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.Job title - Solution Architect – Client SuccessWhat you'll do for us...Demonstrate thorough knowledge of industry best practices, business process, o9's solutions, technical architecture and value proposition.Own the executing experience with regards to supporting supply chain planning applications, by leading multiple customer success teams to deliver the results.Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflowsLead customer sessions in the issue reviewing, adoption analysis and ticket trend analysis. Able to differentiate the scope of solution bugs vs solution change requests, and making recommendations to fix or workaround issues on industry best practicesProperly scope the customer success team's work, by following customer success team's internal process and guidelinesWork with the customer to resolve issues and coordinate defect tracking, analysis and resolution processManage customer's escalation and communication with Customer Success Managers.Work closely with Customer Success Manager or Portfolio Owner, on gathering client reporting data, to create dashboards for cadence review.Actively help in improving internal processes and product features based on customer feedback by interfacing with the development teams
