.Senior Program Manager, Heavy Bulky, EU SellerFlexJob ID: 2665397 | Amazon EU SARL (UK Branch) - D67We are looking for bright and ambitious individuals to join the EU 3P Heavy Bulky team to make Amazon the preferred Heavy Bulky platform for our Customers and Sellers, a focus area for EU Amazon. In the 3P Heavy Bulky business we are constantly innovating to deliver best-in-class experience including premium services Scheduled Delivery (SD), Room of Choice (RoC), and additional services like installation, unpacking, recycling etc. to our customers that buy products such as fridges, sofas, large screen TVs, furniture etc. SellerFlex enables 3P Heavy Bulky Sellers to provide FBA parity customer experience whilst shipping from their own warehouse. The role will be responsible to define and execute strategies to bridge Customer and Seller experience gaps, and scale the EU SellerFlex program.What is the role?You will join us as a Senior Program Manger and own multiple EU SellerFlex program work streams including Topline, and Recruitment. You will drive initiatives to improve Customer and Seller experience.This role can be flexibly performed from Luxembourg, Munich, Madrid, Milan or London.Key job responsibilitiesOwn EU SellerFlex Topline (LT) goalOwn EU5 SF Recruitment (in-partnership with Country Team) goalCo-own/ support 3P Heavy Bulky's 3 Year business planning, short-term and long-term strategy to help deliver multi-billion-dollar business.Understand EU SellerFlex Customer and Seller experience gaps, and define strategies to bridge themRepresent SellerFlex in regular business reviews and leadership forumsWork with partner teams including Sales, Account Management and Transportation to streamline processes and define new SOPs to accelerate Seller flywheelLead country specific sellers training and readiness programBASIC QUALIFICATIONSBachelor's degreeExperience in program or project managementExperience owning program strategy, end to end delivery, and communicating results to senior leadershipExperience using data and metrics to determine and drive improvementsExperience defining program requirements and using data and metrics to determine improvementsKnowledge of Excel at an intermediate level (e.G., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)PREFERRED QUALIFICATIONSMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldExperience in complex problem solving, and working in a tight schedule environmentExperience leading process improvementsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build
